Refund Policy

Global Roast Coffee Refund Policy

Introduction

At Global Roast Coffee, we are committed to providing you with the highest quality coffee and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a 100% money-back guarantee. This policy outlines the terms and conditions for refunds and returns.

Eligibility for Refunds

You are eligible for a full refund if:

- Your order is lost during shipment.

- Your order is damaged upon arrival.

- You received the wrong item(s).

Conditions for Refunds

To qualify for a refund, please ensure the following:

- You must contact us within 30 days of receiving your order.

- The item(s) must be unused and in the same condition that you received them, if applicable.

- You must provide proof of purchase (e.g., order number, receipt).

How to Request a Refund

If you need to request a refund, please follow these steps:

1. Contact Us: Email us at globalroastcoffeecompany@gmail.com with your order number and a detailed description of the issue. If your order was damaged, please include photos of the damaged item(s).
2. Review: Our customer service team will review your request and respond within 2 business days.
3. Refund Approval: Once your request is approved, we will process your refund. The refund will be applied to your original method of payment within 5-7 business days.

Return Shipping

If you are required to return the item(s) to us:

- We will provide you with a prepaid shipping label.

- Please pack the item(s) securely to prevent further damage during return shipping.

Non-Refundable Items

The following items are non-refundable:

-Gift cards.

-Items purchased on sale or with a discount code (unless the item is damaged or incorrect).

Late or Missing Refunds

If you haven’t received your refund within the specified time frame:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at Globalroastcoffeecomany@gmail.com

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

Global Roast Coffee

Email: globalroastcoffeecompany@gmail.com 

Effective Date

This Refund Policy is effective as of 01/2024.